Terms And Conditions
Lord & Berry Europe s.r.l. - Società Unipersonale
Via Mosè Bianchi 19 - 20149 Milano, Italy
VAT. Number / P.IVA 12082510152
Lord & Berry Ltd UK
88 Crawford Street London – W1H 2EJ United Kingdom
VAT. Number GB206699483 Company Registration n.: 08909894
LORD & BERRY North America Ltd
585 STEWART AVENUE GARDEN CITY – NEW YORK 11530
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. LORDANDBERRY.COM will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Intellectual Property, Software and Content The intellectual property rights in all software and content made available to you on or through this Website remains the property of LORDANDBERRY.COM or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by LORDANDBERRY.COM and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by LORDANDBERRY.COM LORDANDBERRY TM are trademarks belonging to LORDANDBERRY EUROPE AND LORD&BERRY INC No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorable similar without the written permission of LORDANDBERRY.COM.
LORDANDBERRY.COM reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you. You also acknowledge that LORDANDBERRY.COM is not obliged to publish any material submitted by you on any LORDANDBERRY.COM publication. We always appreciate your feedback or other suggestions about LORDANDBERRY.COM, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them). If you do not want to grant LORDANDBERRY.COM the permission set out above on these terms,. The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not LORDANDBERRY.COM. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
Orders and Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. In order to contract with LORDANDBERRY.COM you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. LORDANDBERRY.COM retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be LORDANDBERRY.COM or may in some cases be a third party. Where a contract is made with a third party LORDANDBERRY.COM is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Most orders are processed within 1-2 business days. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day. Orders are processed, shipped and delivered on business days only. lordandberry.com cannot ship to PO boxes at this time, with the exception of US Military PO boxes.
After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to the the national courier service or reference such as USPS or FedEx website for USA, where you can view delivery status. Please note that FedEx may not have tracking information available for up to 12 business hours after the order has shipped.
lordandberry.com/USA can only ship orders within the United States and Canada, including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost. Products that contain SPF cannot ship to Canada and will be removed from your shopping cart at checkout.
You may receive free mini product samples or GWP bags with orders above with orders over $80, €80 or £70subject to product availability and promotions are operating till stock last and on a first come first served order handling.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Professional account holders along with Supplier Associated account holders have a different company contract while using lordandberry.com please contact customer service for details. Professionals should email their professionals qualifications to firstname.lastname@example.org to open a professional account. Professional accounts are subject to Lordandberry.com approval and lordandberry.com reserves the right to confirm create or suspend any professional account without notice.
From November 1st 2017 Professional Accounts enjoy a discount off retail. If you place an order as a professional account, you will be offered the professional discount available at the time of the order as following:
- 40% off on whole shopping cart and 30% off on accessories.
- No minimum order (£, €, $).
- These commercial terms may not be combined with other promotional offers.
- Shipping charges are applied.
Professional Accounts and Supplier Accounts carry a different account return policy. Please contact customer service for details.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total VALUE'. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
Discount Codes and Promotional Programs
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. These TERMS & CONDITIONS, relate to all LORDANDBERRY.COM promotions, competitions, and discount codes (unless otherwise stated).
Any promotional voucher is usually limited to one per order per customer. Promotional vouchers or other promotional programs may not be valid in conjunction with any other offer or discounts. A promotion code can't be used after an order has been placed. Lord&Berry and lordandberry.com reserve the right to change or cancel any offer, program or promotion without notice. Complimentary shipping on all orders above or equal to 3 pieces. This offer applies exclusively to order shipped to continental US, and the United Kingdom. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law LORDANDBERRY.COM and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect LORDANDBERRY.COM's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify, defend and hold harmless LORDANDBERRY.COM, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
LORDANDBERRY.COM shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/ sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of England Italy (EU) or New York (USA) depending on the origin of your purchase from US, EU or UK store. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and LORDANDBERRY.COM. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of LORDANDBERRY.COM.
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, LORDANDBERRY.COM recognizes its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to: Minimum age of employment Freely chosen employment Health and safety Freedom of association and the right to collective bargaining No discrimination No harsh or inhumane treatment Working hours Rates of pay Terms of employment LORDANDBERRY.COM will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as LORDANDBERRY.COM continues to grow it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.