You have the right to cancel your order for any item purchased from LORDANDBERRY subject to the conditions listed below. This does not apply to items listed in the OUTLET section of the website for which sales are final.
Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.
To cancel your Order please contact us at [email protected] If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different item / color if preferred. Some products are non-returnable; these are clearly marked with a '+' next to the product name or available in the Outlet section of the store.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please complete the form on the back of your invoice and send both the invoice and parcel to the address that you will receive when writing to LAB at [email protected] confirming and quoting your order number, name and address. Your will receive the details of the address for the delivery to LORDANDBERRY.com – Returns Department.
If the item you received is faulty, please contact customercare at [email protected] quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customercare at [email protected] quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
*Note: We will be unable to accept the return of any item where there is evidence that the following instructions have not been followed. The item must unused and should be returned in its original packaging with any enclosed documentation. Other care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Handle with care and do not apply any unnecessary force.